Posted: Nov 11, 2026
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Student Success Advocate

Community Colleges of Spokane - Spokane, WA
Application Deadline: N/A

Student Success Advocate

Community Colleges of Spokane

Location: Spokane Community College, Main Campus

Department: SCC Access Outreach/Dual Enrollment

Salary Range: $3,738 - $4,980

Starting salary for this position is: $3,738 (Monthly)

Applications will be accepted until 4:00 p.m. PST on 11/23/2026. The application process will not be available after this time.

About the Student Success Advocate

JOB SUMMARY

The Sasquatch One Stop (SOS) is our front-facing student services hub in the Access, Outreach & Dual Enrollment department. This position will provide information regarding admissions, financial aid, registration, student onboarding, transcripts, and other services and resources offered at Spokane Community College (SCC) / Spokane Colleges.

Under general supervision of the Sasquatch One Stop Supervisor, this position will provide assistance and resolve complaints, inquiries and student service problems while maintaining appropriate confidentiality. The SOS Specialist provides hands on help to students regarding SCC services, programs, policies and procedures as well as helps the public and students with completing and accepting forms, registering for classes and issuing student identification (ID) cards.

DUTIES AND RESPONSIBILITIES

  • Provide customer service while working with students at the main student service desk. *

  • Respond to and interact with prospective students about admissions, testing requirements, financial aid, registration, transcripts, disability access services and general college/program information and resources to support student success. *

  • Provide customer service and serve as the first point of contact for prospective and current students while answering the switchboard, student emails, and Chat Bot. *

  • Issue student ID cards and name badges and process forms such as name/mailing changes, add/drop requests, and FERPA releases. *

  • Process enrollment verifications for students, housing providers, government agencies, background check agencies, National Student Clearinghouse, and Amazon Career Choice participants.

  • Help students understand placement policies, registration steps, and how to navigate ctcLink. *

  • Assist students with financial aid forms (FAFSA/WASFA), scholarship information, award status, and disbursement timelines. *

  • Receive documents such as tax returns, W2 forms, citizenship, resident and other parent/student forms. Review documents for completeness and consistency. *

  • Attend events for various departments to assist students with admissions, registration and financial aid questions. *

  • Remove student holds when authorized. *

  • Indicates this is an essential duty.

MINIMUM QUALIFICATIONS

  • Associate degree. Or an equivalent mix of education and experience that demonstrates the candidate meets all competency requirements for this position.

  • At least two years of experience in customer service or student services

  • Proficiency in Microsoft Office and willingness to learn college systems.

  • Ability to operate office equipment.

  • Ability to use a multi-line phone system and possess proper phone etiquette skills.

  • Ability to represent SCC in a friendly and courteous manner.

  • Excellent communication skills both orally and in writing.

  • Ability to work on and pivot between multiple tasks and work in a fast-paced environment.

  • Proven ability to work within deadlines.

  • Must be able to work as a member of a team.

  • Ability to interpret and apply regulations, policies and procedures received from multiple sources.

  • Ability to maintain a high level of confidentiality.

  • Ability to perform mathematical calculations and/or verify information accurately.

  • Strong communication skills and a commitment to student success.

DESIRED QUALIFICATIONS

  • Experience in a higher education environment.

  • Experience with student management systems (e.g., PeopleSoft).

  • Basic knowledge of financial aid, scholarships, and student account policies.

  • Bilingual/biliterate proficiency is not a requirement but is appreciated.

CONDITIONS OF EMPLOYMENT

  • Full-time schedule (12 months, 40 hours per week).

  • This position is overtime eligible.

  • 6-month probationary period.

  • May require local or regional travel.

  • Criminal background check is required.

  • This position is covered under a collective bargaining agreement. Membership is optional.

Required Application Materials

To qualify for consideration, applicants must meet required competencies and submit a complete application packet, which includes the following:

  • Cover letter - addressing your qualifications relevant to the responsibilities of this position.

  • Resume.

  • References - the names, addresses, and phone numbers of three professional references.

For questions regarding a job application or the hiring process, or if you require an accommodation during the application or interview process, please contact HR at mailto[email protected].

To apply, please visit: https://apptrkr.com/9960580

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