Case Manager Assistant

Position Overview:

This position involves a variety of duties in support of Case Managers.  This position gathers, documents and manages IP and client information using various computer platforms. This position reports to the Case Manager Assistant Supervisor.

Our Mission: As an Area Agency on Aging we promote well-being, independence, dignity, and choice for older persons and all individuals needing long-term care in our five-county area.

Our Values: ALTCEW has four core values; Dignity: We strive to honor the inherent dignity of all persons because we all deserve love and respect. Compassion: Being present and accepting with someone who is struggling. Knowledge: The ability to learn and contribute information because as we learn and improve, the lives of clients improve. Service: Commitment to taking action to help and support others in order to make a positive difference.

Our Culture: Our agency possesses a positive, welcoming environment. We provide a variety of wellness services, foster employee engagement through peer recognition and regular staff social activities. Our employee assistance programs foster health and well-being. Employees are regularly offered opportunities to socialize together, and volunteer in the community.

Benefits:

• 37.5-hour full-time work week
• Medical insurance (3 plan options) with low deductibles; premiums are paid 100% for the employee
• Dental insurance (3 plan options); premiums are paid for the employee and family members
• Vision care insurance
• Long-term disability and life insurance
• Generous paid vacation and sick leave, plus 12 paid holidays
• Flexible spending accounts for qualifying medical and dependent care expenses
• Department of Retirement Systems pension/retirement plan
• 457/Roth payroll IRA options
• Wellness and employee assistance program
• Paid premiums for Washington Paid Family & Medical Leave and WA long term care benefits
• Ample training for development of program expertise and personal growth
• We are a qualifying employer for the Public Student Loan Forgiveness Program

Essential Functions and Responsibilities include the following:

• Provide direct assistance to providers and clients at the direction of and on behalf of the Case Manager by phone or in person.
• Assist walk-in Case Management clientele .
• Assist clients to obtain equipment and supplies at the direction of the Case Manager.
• Conduct home visits at direction of the Case Manager.
• Complete documentation of Service Episode Records (SER) in CARE.
• Authorize services using the ProviderOne system. 
• Perform data management, editing and report generation within agency and governmental data systems.
• Track and distribute documents and forms following program policy.
• Utilize databases to maintain and track work flow and provide reports to Case Management staff.
• Maintain Case Management general forms inventory.
• Other duties as assigned.

Physical Demands

• Ability operating a personal vehicle driving to home visits (within Spokane County) as needed using personal vehicle.  Demands average 150 to 300 miles per month depending on client needs.
• Skilled in typing, keyboarding includes up to 7.5 hours per day.
• Exhibits manual dexterity for effective operation of vehicle controls and typing.  
• Ability to lift and carry objects up to 20 lbs., including laptops and client files, includes abilities to push, pull, stretch, reach, and maneuver in various directions.  
• Ability to sit, stand and walk, including navigating stairs and uneven terrain, while utilizing bending, stooping, and climbing as needed to access materials.
• Maintains visual acuity at various distances and operates in diverse environmental conditions, including both indoor and outdoor noisy settings while navigating safely.
• Speech and listening skills are sufficient to interact with employees and the public. 

Skills, Knowledge and Abilities

Knowledge of aging and long-term care services, including the Area Agency on Aging service network.  Basic skills in MS Word, Excel and Outlook. Requires ability to work independently and as part of a team under deadlines, including the ability to understand and follow verbal and written direction, conceptualize tasks, and efficiently complete a variety of work assignments as delegated.  Demonstrated skills, knowledge, and abilities required in standard office procedures Knowledge of state codes and regulations pertaining to Case Management of community based in-home clients.  Proficiency in a second language helpful but not required.

Behavioral Standards

Maintains a friendly, courteous, and respectful demeanor toward clients, coworkers, and volunteers. Exhibits compassion for our clients and their well-being. Communicates effectively in one-on-one and small group settings. Capable of being a collaborative team member contributing to the organization's goals. Takes initiative to achieve work objectives and consistently demonstrates honest and ethical behaviors. Establishes positive relationships with clients, volunteers, coworkers, team, and supervisors. Represents the agency in a positive and professional manner.

Minimum Qualifications

Case Aides must have one year of in-person human services experience and a high school diploma or its equivalent. Experience may be paid or volunteer.

Applicants meeting the skills, knowledge and abilities previously listed are preferred. Must pass a criminal background check, post offer.  Must have and maintain a valid driver’s license.