Hotel Relations & Analytics Manager

Title: Hotel Relations & Analytics Manager 
Reports to: Associate Vice President 
Status: Full-Time, Exempt 
Location: Spokane, WA 

Overview 

The mission of Spokane Sports is to strengthen our community through the power of sports. As a 501(c)(3) nonprofit, we create, bid on, and host impactful sports events that drive economic growth, inspire connection, and enhance community pride. Guided by our core values of People-First, Innovation, Authenticity, Integrity, and Community Impact, we are committed to delivering results that benefit both our community and our partners. 

The Hotel Relations & Analytics Manager works closely with our hospitality partners, community, and campaign data to ensure Spokane Sports delivers measurable impact. By combining relationship management with analytics, the Hotel Relations & Analytics Manager strengthens partnerships, enhances visitor experiences, and provides insights that guide organizational decisions. 

The ideal candidate is detail-oriented, relationship-driven, and skilled at using data to inform strategy. 

Essential Duties & Responsibilities 

Hotel & Hospitality Partnerships 

• Build, manage, and steward long-term relationships with hotel partners. 

• Negotiate and maintain rate structures that support event participants and community alignment. 

• Serve as the primary contact for hotels regarding Spokane Sports events and visitor needs. 

Data & Analytics 

• Track key performance indicators including room night impact, food & beverage spend, meeting room rental, parking, and audio/visual spend and provide accurate, timely reporting to funders and stakeholders.

• Manage CRM systems and contact pipelines to ensure data accuracy and accessibility. 

• Develop event blueprints and reporting systems that align with organizational standards. 

• Deliver post-event reports with actionable insights and recommendations.

Event & Sales Support 

• Support the team in event bidding, servicing, and sponsor delivery through accurate data and hotel alignment. 

• Collaborate with the events team to ensure hotel accommodations are seamlessly integrated into event planning. 
• Oversee implementation and maintenance of EventConnector other partner technology tools. 
• Deliver timely updates, clear communication, and consistent data tracking to hotel properties.

Organizational Contribution 

• Provide data-backed insights that guide organizational decision-making. 

• Support transparency and accountability by sharing outcomes with staff, board, and community partners. 
• Uphold Spokane Sports’ mission and values through collaborative, people-first relationship management. 

Knowledge, Skills & Abilities 

• Strong interpersonal and relationship management skills, with ability to build trust and collaboration with hospitality partners. 

• Proficiency in CRM platforms, reporting tools, and data analysis. 

• Excellent organizational skills and attention to detail. 

• Strong written and verbal communication skills, with ability to translate data into actionable insights. 

• Ability to balance relationship management with analytical responsibilities. 
• Collaborative team player with solutions-focused mindset. 

Education & Experience 

• Bachelor’s degree in hospitality, business, data analytics, related field or equivalent combination of education and relevant experience.  
• 3–5 years of experience in hotels preferred.
• Background in tourism, or data/analytics roles a plus.

Working Conditions / Physical Requirements 

• Standard office environment with regular engagement at partner hotels and event venues. 

• Occasional evening and weekend hours required to support events and partner needs. 

• Ability to travel locally to hotel properties and meeting sites. 
• Must be able to sit, stand, and operate a computer for extended periods and occasionally lift up to 25 pounds. 

Compensation & Benefits 

Spokane Sports pays a gross hourly wage for this position of $28.85 based on qualifications, skills, experience, organizational values and culture alignment. Additionally, we offer the following key benefits for this full-time role:

• 10% bonus target (prorated for the remainder of 2025)
• Employer-paid Medical, Vision, & Dental Plans 

• Simple IRA with up to 3% company match 

• Generous PTO policy with up to 4 weeks of time off, and Flexy Fridays during the Summer  

• $475 monthly stipend to cover wellness, mileage, and cell phone
• Professional development opportunities 

• Flexible work environment, with up to 2 days per week of remote work