Information and Resources Specialist

AGING AND LONG TERM CARE OF EASTERN WASHINGTON

                                                                 JOB DESCRIPTION

Position Title: Information and Resources Specialist

Department:  Community Living Connections

Position Type: Full-time

Supervisor: Information and Assistance Supervisor

Supervises: N/A

Exempt/ Non-Exempt: Non-Exempt

Salary Range: Level 4

 

Position Overview

The person in this position will directly support program activities related to Community Living Connections.  The position reports to the CLC Director.

Our Mission: As an Area Agency on Aging we promote well-being, independence, dignity, and choice for older persons and all individuals needing long-term care in our five-county area.

Our Values: ALTCEW has four core values; Dignity: We strive to honor the inherent dignity of all persons because we all deserve love and respect. Compassion: Being present and accepting with someone who is struggling. Knowledge: The ability to learn and contribute information because as we learn and improve, the lives of clients improve. Service: Commitment to taking action to help and support others in order to make a positive difference.

Our Culture: Our agency possesses a positive, welcoming environment. We provide a variety of wellness services, foster employee engagement through peer recognition and regular staff social activities. Our employee assistance programs foster health and well-being. Employees are regularly offered opportunities to socialize together, and volunteer in the community.

Benefits:

• 37.5-hour full-time work week
• Medical insurance (3 plan options) with low deductibles; premiums are paid 100% for the employee
• Dental insurance (3 plan options); premiums are paid for the employee and family members
• Vision care insurance
• Long-term disability and life insurance
• Generous paid vacation and sick leave, plus 12 paid holidays
• Flexible spending accounts for qualifying medical and dependent care expenses
• Department of Retirement Systems pension/retirement plan
• 457/Roth payroll IRA options
• Wellness and employee assistance program
• Paid premiums for Washington Paid Family & Medical Leave and WA long term care benefits
• Ample training for development of program expertise and personal growth
• We are a qualifying employer for the Public Student Loan Forgiveness Program

Essential Functions and Responsibilities

1. Responsible for providing information, referral, and assistance to individuals contacting Community Living Connections.  Provides follow up activities with individuals to ensure successful outcomes.
2. Remains current on knowledge of community resources for the elderly, disabled adults, and caregivers.
3. Screens applicants for appropriate type of service and eligibility information and makes referrals as necessary. 
4. Utilizes computerized database, in real time, to provide information, assistance, and referral services and to document information and referrals given.
5. Provides outreach to diverse and hard to reach populations, disseminating brochures, information and offering community presentations, on a weekly basis.
6. Inputs a variety of data elements into designated software for tracking purposes and prepares reports as requested.
7. Participates in routine trainings to update knowledge and skills related to the position. 
8. Prescreen individuals contacting ALTCEW for Medicare Savings Program and Medicaid Long Terms Services assistance as needed for referrals to Benefits Enrollment Specialists and Options Counselors.
9. Assists with other agency quality assurance activities as assigned and records periodic satisfaction surveys online.
10. Other duties may be assigned. 

 

Physical Demands

• Strong verbal communication skills for interacting with clients, colleagues, and the public. 
• Proficient in typing and keyboarding with manual dexterity for accurate repetitive tasks. 
• Ability to sit for extended periods and maintain good hand-eye coordination. 
• Capable of performing tasks that involve bending, stooping, reaching, and occasional climbing. 
• Ability to lift and move objects up to 20 lbs. and work in various environmental conditions including office and remote settings. 
• On an occasional basis, drives to locations in the Spokane area to provide outreach services, or attend outreach events using personal vehicle. 

 

Skills, Knowledge, and Abilities

• Skilled at listening to people, gathering information regarding their needs, and matching up needs with services available in the community.
• Must have excellent attention to detail and follow through and be able to follow process.
• Able to handle occasional high volume, fast paced work environment
• Ability to work effectively as a team member with a wide range of diverse staff and community members and to establish and maintain effective working relationships.
• Knowledge of Microsoft applications including Word, Excel, and Outlook.  Knowledge of data base systems and entering of data.
• Ability to not only work independently, but as a member of a team. 
• Ability to advocate on behalf of an individual, handle crisis intervention, and discern when follow up is necessary.
• Must have knowledge of Medicare basics to initiate SHIBA referrals.

 

Behavioral Standards

Maintains a friendly, courteous, and respectful demeanor toward clients, coworkers, and volunteers. Exhibits compassion for our clients and their well-being. Communicates effectively in one-on-one and small group settings. Capable of being a collaborative team member contributing to the organization's goals. Takes initiative to achieve work objectives and consistently demonstrates honest and ethical behaviors. Establishes positive relationships with clients, volunteers, coworkers, team, and supervisors. Represents the agency in a positive and professional manner.

Minimum Qualifications: (one of the following)

Experience must be paid, full-time, on-the-job and be related to social/human/customer services supporting vulnerable populations (Ex. children & families, older adults, adults with disabilities and caregivers). Must be able to perform word processing and data entry tasks at a minimum of 45 words per minute.  This position also requires a criminal background check that qualifies the individual to work with vulnerable adults (WAC 388-133).  Must have and maintain a valid driver’s license.

• High school diploma/GED + 4 years’ experience.
• High school diploma /GED + 3 years’ experience and bilingual or bicultural background.
• Associate’s degree (or equivalent coursework) + 2 years’ experience.

Preferred Qualifications:

• Bachelor’s degree (any field) + 2 years’ social service experience.
• Bachelor’s degree in social services, behavioral, or health sciences + 1-year social service experience.
• Master’s degree (any field) + social service experience

 

EEO Statement: We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, genetic information, veteran/military status, or disability status. 

Applicants have rights under Federal Employment Laws. Please click the link for additional information: fmlaen.pdf

 

If you need a reasonable accommodation with the interview process, please reach out to HR by calling (509) 458-2509. This line is available Monday through Friday, 8:30 a.m. - 5:00 p.m. Pacific Time.