Front Desk & Sales Floor Coordinator

VIP Production Northwest is looking for a reliable, friendly, and detail-oriented team member to be the face of our company at the front desk. This role is perfect for someone who enjoys a fast-paced environment, loves staying organized, and is excited to assist with everything from customer service and rental support to keeping our sales floor looking great.

As a key part of our team, you’ll help create a welcoming experience for our customers, assist with rental transactions, answer and direct calls, and ensure our showroom is stocked, clean, and up-to-date. You'll also support various office needs and pitch in wherever help is needed. If you’re someone who enjoys variety in your workday and thrives in a collaborative environment, we’d love to meet you!

Primary Responsibilities (include but are not limited to):

• Greet customers and visitors with a professional and friendly attitude
• Answer and direct phone calls and front desk inquiries to the appropriate team members
• Stock the showroom floor with retail items and maintain a clean, organized appearance
• Ensure all product pricing on the sales floor is accurate and up-to-date
• Assist with rental transactions:
• Provide rental quotes
• Process payments
• Help pull rental gear when needed
• Keep the conference room tidy and prepped for internal and external meetings
• Support office staff with general administrative tasks and errands as requested

Additional Responsibilities:

Customer Support & Communication

• Respond to general inquiry emails or forward them as needed
• Assist walk-in customers with basic questions about gear or rentals
• Collect and communicate customer feedback

Inventory & Merchandising

• Identify and report damaged or outdated products on the sales floor
• Label/tag new retail items and assist with display setup
• Maintain cleanliness of demo equipment and product displays

Rental Coordination Support

• Monitor return dates and assist with following up on overdue rentals
• Help print and prepare rental documentation
• Coordinate with warehouse staff to ensure accuracy and timing of rental orders

Administrative & General Office

• Maintain updated forms, catalogs, and promotional materials at the front desk
• Assist with basic data entry into rental or inventory systems (if trained)
• Help set up internal events, training days, or presentations

Light Marketing Support (Optional)

• Assist with in-store signage or promotion displays
• Support social media or marketing efforts with occasional photos or content ideas
• Track foot traffic or customer interest trends on the sales floor

JOB SKILLS & QUALIFICATIONS

• 2 years of front desk experience
• Experience with audio, lighting, video, and rigging equipment and concepts
• Capable of preserving confidential or sensitive information
• Highly organized and effective with time management
• Excellent verbal and written communication skills